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IT Support Technician

Posted 24/01/2024

£28000.00 - £35000.00 per annum + Remote, Great Holidays

Belfast

Permanent

IT & Digital

Job Description

MCS Group is delighted to be partnering up with a homegrown software company specialising in E-Learning platforms for multiple business across the UK and Europe. Our client is looking to add an experienced IT support technician to this ever-growing team, renowned for investing in their people.

Responsibilities:

  • Technical Support:

    • Address customer queries via phone, video, and support portal.
    • Provide technical support for Moodle LMS and related platforms.
  • Issue Resolution:

    • Troubleshoot and resolve technical issues collaboratively.
  • Customer Engagement:

    • Analyse customer needs and offer solutions.
    • Proactively call customers to expedite case resolution.
  • Continuous Improvement:

    • Analyse feedback for product enhancements.
    • Contribute to projects improving support effectiveness.
  • Application Management:

    • Manage integration and configuration with third-party applications.
    • Handle installation, configuration, and updates.
  • Collaboration and Transitions:

    • Work closely with consultants for project handovers.
    • Address complex cases promptly.

Requirements:

  • Minimum 2 years in a similar support role.
  • Proficiency in Moodle LMS or Totara and related technologies.
  • Strong troubleshooting and communication skills.
  • Collaborative team player.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Stuart Kennedy, Senior IT Consultant at MCS Group 02896935515

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

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