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IT Support Engineer (MSP)

Posted 19/01/2024

£30000.00 - £35000.00 per annum

Belfast

Permanent

IT & Digital

Job Description

MCS Group is proud to be working with a fantastic MSP who are seeking an experienced support engineer to service a fantastic array of clients. You will be resolving IT issues until they have been resolved to the clients satisfaction in a fast paced yet supportive environment and is an excellent opportunity to gain cloud focus certifications

The role:

  • Working until they are resolved on second- and third-level IT difficulties
  • Communicate with clients and offer information to support them in routine IT-related tasks
  • Information about documents and knowledge bases, new services, and modifications
  • Provide our Level One engineers with an escalation point.
  • Support a contractual assortment of software and hardware products and help the account team leader give top-notch client service.
  • Support a contractual assortment of software and hardware products and help the account team leader give top-notch client service.
  • Report to the designated team leaders, the Service Support Manager, and the Service Support Supervisor directly.
  • Resolving and escalating calls within predetermined time-frames outlined in the account Service Level Agreement will be a crucial aspect of this function

What do you need?

  • Experience with MSP Service Desk
  • Design and implementation of switching, firewalls, and network security solutions
  • Active Directory and Group Policy creation and implementation
  • Moving between different Windows Server versions and Microsoft Exchange/Office365
  • Knowledge of Dell SonicWALL security appliances, including experience installing and migrating Microsoft SQL, and Microsoft Certified Solutions Expertise.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Stuart Kennedy, Specialist Recruitment Consultant at MCS Group +44(0) 28 96 935 515

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs

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