ICT Technician - Band 5

MCS Group has a 5-month temporary position available for an IT Technician in Belfast. This IT Technician will join a key public body, on-site at their Belfast location. You will use your existing IT Support skill set to help ensure effective service delivery across the company's infrastructure. This IT Technician will play a vital part in delivering and supporting IT services across infrastructure, asset management, and security compliance, while contributing to continuous improvement and customer experience initiatives.

This is an exciting opportunity to work with a regional public body, offering hands-on technical exposure and the chance to contribute to strategic IT initiatives.

Key Responsibilities

• Provide end user support and complex fault diagnosis and resolution across all NIAS IT Systems.

• Manage and maintain the Help Desk Management System, investigating faults and liaising with third parties for timely resolution.

• Maintain an accurate inventory of hardware and software.

• Assist in the installation, testing, repair, and maintenance of all IT hardware and software applications.

• Support the NIAS website and intranet.

• Participate in security rotas (e.g., changing backup tapes) and the IT on call rota.

• Undertake site visits for maintenance and planning of IT developments.

Essential Criteria (Must be clearly demonstrated in application)

Candidates must meet one of the following qualification/experience requirements:

1. University Degree or equivalent professional qualification in an ICT discipline plus 1 year's experience in the installation and support of network based computer equipment (PCs, printers, data switches). OR

2. HND or equivalent professional qualification in an ICT discipline plus 2 years' experience in the installation and support of network based computer equipment. OR

3. A minimum of 4 years' experience in the installation and support of network based computer equipment.

Additionally, applicants must have:

• Working knowledge and experience of Microsoft desktop application software and Windows 2003 server.

• Working knowledge and experience of Help Desk Management Systems.

• Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.

• A current full driving licence or access to a form of transport to meet the full requirements of the post.

• Willingness to participate in the IT on call rota.

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group +442890 490904

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.