MCS Group is delighted to be partnering once more with a tech for good IT software house who are adding a Customer Success Manager to their team. This company have showed their willingness to invest in their employees which has provided the company with a number of success stories, making this an exciting opportunity for the successful candidate to take their next career steps.

What's in it for you;

• Generous salary dependent on experience
• Opportunities for career development and training opportunities
• Great working environment and culture
• Flexible hybrid working policy

About You;

• Previous experience in a Customer Success or Account management position.
• Excellent customer service skills.
• A natural and positive problem solver.
• You'll be technically astute.

About the role;

• Provide insights on client usage, feedback, and behaviour to drive product improvement

• Work closely with software engineers to escalate user issues and identify areas for product improvement.
• Managing a team of CSEs and support staff.
• Assist clients in maximising the benefits of the software solution.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Stuart Kennedy, Specialist IT Consultant at MCS Group 02896935515

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.