MCS Group are delighted to be working alongside a multi-award-winning industry leader in creating and hosting insurance, finance, and utility price comparison engines to recruit a Customer Success Executive.

As their Customer Success Executive, you will have the opportunity to take ownership of existing accounts, on-board new partners/customers and develop successful, long-term partnerships. You will contribute directly to the company's success and your accounts through identifying and negotiating new business with existing customers and successful on-boarding and management of new accounts.

Core Responsibilities:

• Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers.
• Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
• Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner.
• On-board new customers, liaising with other teams to ensure a smooth process.

Requirements include:

• Minimum of 3 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background.
• Experience of managing and maximising the profitability of multiple B2B relationships.
• Experience of CRM and Google Analytics would be beneficial.

As a Customer Success Executive, you will have the opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals. In addition to this, they offer a competitive employee benefits package including:

• Competitive Salary.
• Flexible hybrid working.
• Development and progression opportunities.
• Private Medical Insurance.
• Death in Service cover x4.
• Discounts and reward cards + many more.

For a confidential conversation about this opportunity or a general enquiry about your career prospects, please contact Paul Montgomery, Specialist Consultant at MCS Group, on 02890 490 904. You can view a wide selection of current jobs by visiting MCS Group website or sending your CV for consideration on the portal.