Customer Success Associate (Technical Support)

MCS Group is currently working with an amazing Digital Product Agency based in Belfast, to recruit for a Customer Success Associate to support their expanding team due to the increase of clients utilising their amazing services!

The Company

My client is a leader in digital transformation. The company's mission is to use digital technologies to create real tangible value for their clients, helping to increase success. This company works on a wide range of different products tailored to the needs of each and every client, clients are from different industries meaning that each project is unique. They have worked with well-known clients such as GAA and Danske Bank. They also have their own internal product in the SportsTech sector!

The Role

You will be expected to support the clients in the delivery and training within our client's product.
Providing customer support via phone and email to solve system issues efficiently and effectively.
Create documentation on newly created features and deliver new information during webinars to end users.

Essential criteria

1 year of experience in a customer support facing role
3rd level Qualification in IT
Experience working with Video Editing tools.

Remuneration:

Salary - Up to £25,000 (Overtime available)
Monday to Friday - 9 to 5
Hybrid working available
You will get access to lots of amazing benefits such as (Medical Plan and more!)

This role is a fantastic opportunity post graduation to get your foot in the door to the world of IT, if you want to find out more about the company, role, benefits or anything else contact Aaron Pyper at MCS Group on 028 904 90 902 or email a.pyper@mcsgroup.jobs