Customer Service Advisor

MCS Group is currently working with a specialised software provider that develop products which automate processes for their clients. They are currently seeking a Customer Service Advisor to assist their clients with issues within their systems.

What to expect:

• Customer Support: Offering direct assistance to customers through chat, email, and phone.
• Template Creation: Managing and creating templates.
• Administrative Support: Providing general administrative assistance to the team as needed.
• Team Collaboration: Assisting the Success team in meeting KPIs and targets by handling queries when necessary.
• Compliance: Following all company policies, procedures, and guidelines, including those related to Data Protection, Equal Opportunities, and Health & Safety, in all aspects of your role.

Essential Criteria:

• Prior experience in SaaS or cloud-based solutions is highly advantageous.
• Background in Customer Support, Customer Success, or Helpdesk roles.
• Proven ability to meet deadlines and thrive in a fast-paced environment.
• A collaborative team player who takes pleasure in supporting both customers and colleagues.

What you will get in return:

• Monday - Friday working hours 8:30 - 5 (on site.)
• Salary Up to £26,000
• Extensive Benefits Package

If you want to find out more about the company, role and benefits package contact Aaron Pyper at MCS Group on 028 904 90 902.

ALL CONVERSATIONS ARE STRICTLY CONFIDENTIAL.