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Application Support Engineer (Can Provide Sponsor)

Posted 23/08/2023

£35000.00 - £60000.00 per annum



IT & Digital

Job Description

Product Applications Support Engineer - Leading Test & Measurement Products

*Sponsorships can be provided for this role*

Location: Linlithgow, W. Lothian

About: My client's focus is on continuing to develop cutting edge test/measurement products, to their global customer base with a specific emphasis on precise timing synchronisation and network emulation, their products establish benchmarks for assessing network equipment against the most current telecom standards in the industry. On top of this, they aim to provide first class technical advice to their customers both pre and post sales.

Key Responsibilities:

  1. Product Expertise: Master one or more product lines, becoming an authority on their functionality and applications.

  2. Customer Support: Provide prompt, expert responses to customer and sales team inquiries regarding our products and technologies.

  3. Promotion and Collaboration: Collaborate with product design teams to investigate and resolve issues. Support trade fairs, plug-fests, and customer visits to showcase products and expertise.

  4. Industry Expertise: Deepen your knowledge in various areas of expertise. Contribute to their development when needed.

  5. Relationship Building: Forge strong relationships with the sales team and partners by delivering exceptional support.

  6. Custom Solutions: Develop scripts to provide tailored solutions for key customers, enhancing their experience.

  7. Technical Collateral: Create technical marketing materials such as Application Notes, White Papers, and Test Guides.

Required Expertise and Qualifications:

  • A bachelor's degree in Engineering, Physics, Computer Science, or a comparable field.
  • A robust ability to swiftly grasp and apply product knowledge.
  • Innate troubleshooting skills complemented by superb communication proficiency's.
  • Familiarity with Networking, Ethernet packet structures, and/or Telecoms Framing structures.

What's On Offer:

  • Salary up to 60k
  • Opportunity to take ownership of the back-end application.
  • Flexible working
  • Hybrid work model for work-life balance.
  • Exciting projects at the intersection of innovation and gaming.
  • Electric car salary sacrifice scheme
  • Buy 10 extra holidays P.A
  • Free on-site gym with 24 hour access
  • Life and medical insurance
  • Annual bonus

To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 02038548637 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit to view a wide selection of our current jobs or call us 028 9023 5456 .

All conversations will be treated in the strictest of confidence.

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