2nd Line Support Engineer

MCS Group is delighted to be partnering exclusively with a Top 100 Company that is seeking to build out their on-site IT Team by adding a Second Line Support Engineer to the team.

This is a very hands-on role for someone eager to grow and develop their skills in new technology.

Key Responsibilities

• Deliver on-site, specialised 2nd line technical support and desktop and audio-visual hardware management.
• Serve as a representative of the IT department, providing professional and efficient service to colleagues.
• Act as a primary contact for technical issues, ensuring timely incident resolution.
• Liaise with third-party vendors for technical support and asset management.
• Meet service level agreements (SLAs) effectively.
• Follow company processes, including change and problem management.
• Maintain comprehensive documentation in line with updates and maintenance activities.
• Stay informed on current technology developments.
• Be available for unsocial hours when necessary.

Essential Skills

• Strong alignment with the company's core values and competencies.
• At least 3 years of experience delivering, maintaining, and supporting IT systems both remotely and on-site, including project delivery.
• Experience with Microsoft products: Windows 10 & 11, Office 365, SCCM, and Intune.
• Knowledge of network routing, switching, and patching.
• Experience with VOIP telephony configuration and support.
• Proactive in implementing and documenting improvements.

What you will get in return

• Competitive salary DOE.
• Onsite working based in Craigavon
• Extensive benefits package
• Flexi Time.
• Progression Opportunities.
• Early Finish on a Friday.

If you want to find out more about the role and the company click APPLY NOW or contact Specialist IT Recruitment Consultant Aaron Pyper on 028 904 90 902 or email a.pyper@mcsgroup.jobs

ALL CONVERSATIONS ARE STRICTLY CONFIDENTIAL