2nd Line Support Engineer

MCS Group is seeking a 2nd Line Support Engineer to join a Belfast-based Managed Service Provider who works with some of NI's most recognisable brands and businesses. In this role, you will provide, level 2 support across a wide variety of IT infrastructure and applications, and would also give you exposure to project work outside of your day-to-day troubleshooting duties.

In it for you

• A salary, dependant upon experience, of £28k-£35k
• 5 days on-site, with occasional travel to client locations across NI
• Be supported in gaining new certifications, but more importantly, get the opportunity to put them to use immediately

The role

• Act as an escalation point for the 1st line engineers
• Resolve your client's technical issues in a professional, and timely manner, ensuring all their needs are met throughout your interactions
• You will spend some time helping the wider project teams during client site visits for new installs, and IT refreshes
• Work within a collaborative, supportive, team and support the wider technology teams as and when needed

Needed to succeed

• A valid driver's licence
• Hands-on experience in supporting, and troubleshooting MS Azure
• Know your way around the MS Office 365 suite of applications with a particular focus on supporting SharePoint
• Wide troubleshooting experience and ability to diagnose, and ultimately resolve networking issues, backup technologies, or other

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Andrew McKnight, Specialist Recruitment Consultant at MCS Group +44(0) 28 9693. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs