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2nd / 3rd line support (team lead)

Posted 05/05/2024

£32000 - £40000.00 per annum

Belfast

Permanent

IT & Digital

Job Description

MCS are delighted to be recruiting for a 2nd/ 3rd line support engineer for an established MSP based in Belfast.

Our client is local success story that provides high quality services and solutions for an established customer base across the province. Due to their continued growth and success, they have an opportunity for a 2nd/3rd line support engineer to step into the role of team lead at their Belfast site.

This is a fantastic opportunity for an experienced IT Support professional to join a local recommended employer and take a step towards a managerial role.

The role

  • Be involved in support and project work for local clients support both software and hard issues (remote and onsite)
  • Be responsible for mentoring junior staff and overseeing performance including SLAs ticket allocation and KPIS
  • Use your experience to ensure highest customer service including setting standards for best practice, monitoring the team and ensure standards met
  • Act as an escalation point for tickets when required

Why work here

  • Competitive salary up to £40k DOE
  • Pension and health benefits
  • Investors in people with training & development opportunities
  • Great working environment and company culture
  • Exposure to the latest technology including cloud
  • Work for a global brand with a focus on sustainability

To be successful

  • Proven experience as a 2nd/ 3rd line support engineer
  • Exposure to trouble shooting across relevant technologies including o365, active directory, SharePoint
  • Exposure to windows servers and firewalls
  • Background within Cloud based technologies e.g. Azure
  • Experience in management or mentoring junior staff
  • Full driving licence

To speak in absolute confidence about this opportunity please contact Melody Humphreys Specialist Recruitment Consultant at MCS Group 02896935497 or click the apply button below.

If this position is not right for you, we may have others that are. Please visit MCS Group www.mcsgroup.jobs to view a wide selection of our current jobs or give us a call 028 9023 5456 .

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