Service Desk Analyst

REF: 898684_1552581012

  • Position: Permanent
  • Salary: £20000 to £30000
  • Location: Greater Belfast

MCS Group is excited to be partnering with a Global Professional Services Giant in recruiting a Service Desk Analyst to join their excellent service desk operation within their Belfast City Centre offices.

This will be on a 6 month Fixed Term Contract basis.

The Role

  • You will be joining a very well established service desk team with the chance of training and progression
  • Training and rerouting incidents as and when appropriate, including escalation
  • Working in a busy, driven environment responding to phone calls, emails and support queries
  • Ensuring that an excellent First Fix Rate is established early on and maintained

The Person

  • Commercial experience working in an ITIL Service Desk Environment preferred
  • ITIL and ServiceNow experience are highly desirable
  • Excellent communication skills and ability to get to the root of problems
  • Experience in a financial environment wouldn't be essential, but would be preferred


The salary for the role will be £20,000 and there will also be other benefits offered to the successful candidate.

This is a unique opportunity that doesn't present itself too often within the Belfast marketplace, so get in touch now for more information.

To speak in absolute confidence about this opportunity please contact Tighearnan McLaughlin - Specialist IT Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit to view a wide selection of our current jobs or call us on 028 9023 5456.

All conversations will be treated in the strictest of confidence.