Customer Care Associate

REF: 902554_1579081423

15/01/2020
  • Position: Permanent
  • Salary: Not Disclosed
  • Location: Greater Belfast

MCS group are proud to continue their work with a global software solutions provider as they offer a unique opportunity to move into an IT support role in shape of a Customer Care Associate.

The company are building out a brand new customer support team that will give successful candidates the opportunity to work in a customer service based technical IT support role.

About the role:

- Delivering first class front line support to various clients

- Full training provided

- Become an expert on the company and its products

- Customer Service

- Communication across email, chat and phone

- 1.30 - 10.30 shifts, 5/7 days

About you:

  • Minimum of one year within a customer service role
  • Excellent communication skills
  • IT industry interest

Nice to have: IT Support experience, POS experience and familiarity with Apple Products.

About the Package:

  • 19k starting salary
  • Private health insurance
  • Pension
  • 35 days holiday
  • Fantastic technical development