MCS Group is thrilled to be partnering exclusively with Invest NI as they seek to appoint a Customer Support ICT Officer to their growing Customer Services Team. There has simply been no better time to join this leading organisation, renowned for supporting new and existing businesses across the province to compete on an international stage, while attracting investment to Northern Ireland. Invest NI's ICT Team has embarked on a period of significant growth, with this opportunity affording the successful ICT Support Officer the chance to provide support and troubleshooting across a wide range of software, hardware and networking issues as part of an experienced ICT team within a busy service desk environment.
About the Role
The ICT Support Officer will become a key member of a dynamic customer services team, helping to support Invest NI colleagues across local and international locations as part of a busy service desk function.
You will provide technical advice and guidance and take responsibility for projects and areas of service delivery.
You will play a part in the identification of wider technical issues and work with your team to provide effective solutions.
You develop and maintain a knowledge base, user guides and documentation for technology across the organisation.
Experience of working in a challenging ICT service desk environment that involved supporting a diverse and demanding range of users and solutions.
Experience of a range of ICT technologies which must include:
Troubleshooting software, network and hardware technologies.
Supporting a Windows 10 based desktop environment.
Active Directory management and maintenance.
Customer focused with an ability to deal effectively with end user IT problems, managing expectations, providing solutions and escalating when necessary.
Experience of building a strong rapport with customers, improving customer service levels, processes and performance.
Experience of writing user documentation.
Ability to work under pressure to tight deadlines with the ability to effectively manage competing priorities and work in an organised manner.
Terms, Conditions, Benefits
Salary: The salary range for the position is £27,845 - £28,730 per annum (EO1 Grade, 2019 Pay Scale). The entry point on the salary range for the successful candidate will be the minimum of the range. An annual ICT Allowance of £3,713 will be paid (backdated) after 6 months.
Pension: You will be eligible to join the Principal Civil Service Pension Scheme Northern Ireland (PCSPSNI).
Holidays: Your annual leave entitlement will be 25 days per annum with an additional 12 Public and Privilege holidays.
Flexible Working: Invest NI operates a flexible working scheme.
Remote Working: Invest NI has successfully completed a Smart Working Pilot.
Learning and Development: Invest NI is an Investors in People accredited organisation and is committed to supporting staff to reach their full potential. Invest NI actively develops all staff and invests significantly in training and development for business success and personal growth. This includes on-the-job training, external training and, where appropriate, further education.
Other Benefits: Maintaining a positive work/life balance is important to Invest NI and they have a range of policies to help achieve this. Invest NI also has a vibrant Sports and Social Committee and promote positive health and wellbeing through regular activities such as the Walking Club, 5-a-side football and regular social events. You will have access to a number of other schemes including Healthcare, Cycle to Work, and Annual Commuter Travel Card.
Equality of Opportunity
Invest NI is an Equal Opportunities Employer. Invest NI is committed to equality of opportunity and welcomes applications from suitably qualified people from all sections of the community. At this time, it particularly welcomes applications from people with disabilities and from minority ethnic groups.
Select 'Apply Now' to request a Candidate Pack for this Customer Support ICT Officer role that will further highlight the opportunities of joining the ICT team at Invest NI.
Applications will close on 23rd October at 5pm. Please allow enough time to complete the Application Form (that will be supplied in the Candidate Pack) if you meet the essential criteria for this Customer Support ICT Officer role.