Helpdesk 1st line Support

REF: BBBH34357_1658306570

20/07/2022
  • Position: Permanent
  • Salary: £20000 to £30000
  • Location: NI - Greater Belfast

MCS Group is proud to be recruiting a first-line support engineer for a firm that conducts business across 120 countries as they want to grow their internal IT support staff. You will be handling a variety of client issues and escalating them in a setting that will help you hone your abilities in a busy but encouraging atmosphere.

The Role:

  • Obtain client requests and handle customer support

  • Utilise the internal CRM system to handle tasks and support requests.
  • Create a schedule for a small group of mobile engineers.
  • With international installation contractors, commission installations
  • Assist engineers in fault finding

What is required for success?

  • minimum of 5 GCSE-level credits, including English and Math.
  • 1-2 years of desirable experience in a comparable capacity
  • knowledge of the CRM system.
  • working knowledge of Microsoft Office suites Word, Excel, and Outlook.
  • It will be helpful to have solid geographic knowledge of the world.

Skills:

  • French or Spanish is a second language that is preferred but not required.

To speak in absolute confidence about these opportunities please send an up to date CV via the link provided or contact Stuart, Specialist Recruitment Consultant at MCS Group +44(0) 28 9693 5515

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs