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Application Support Analyst - 6 month Fixed Term Contract

MCS group are delighted to be working exclusively with our client who design and support a range of applications for multiple industries across the UK. Immediate start required for an application support analyst with strong possibilities of a permanent role at the end of the contract.

The role

• You will be supporting pivotal cloud-based applications across a range of platforms including mobile.
• You will be expected to apply a high level of technical and application knowledge to diagnose and resolve customer problems/queries. Remote access is available to the Customer's servers.
• You will be expected to document, troubleshoot, and resolve issues for clients in a fast and efficient manner.
• This a customer focused role and you will liaise with clients daily to resolve issues and identify the causes not just fix the symptoms.
• You will need to proactive more than reactive to the potential issues that can happen, coordinate with other members of the team when appropriate.
• You will be the main point of contact for technical issues and queries and work to set SLA's.
• The role requires working to a rota which alternates on a weekly basis. 8am to 8:30pm Monday to Saturday 9am to 4:30pm on Sundays

The person

• Previous experience in a similar role working with cloud-based applications is essential
• Experience working with different Operating Systems and platforms
• Experience of using incident management systems
• You will need experience with SQL Query, SQL databases, and Microsoft reporting services
• Good communication skills both written and verbal
• Demonstrate a passion for customer service and technology
• Ability to remain calm under pressure and handle challenging customers
• You will need to be a team player but be confident enough to work independently

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Jennifer Curran, Specialist Consultant IT Contracts at MCS Group 028 9023 5456

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs