MCS are delighted to be representing a leading Software house in their search for a Support and Development Analyst. The successful candidate will join a company that is focused on success as well as investing heavily in learning and development programmes.
My client's bespoke software solutions are best known for their scalability and reputation for technical expertise in digital transformation. Operating on a global scale, you will have access to world renowned resources and the opportunity to work as part of a close-knit development team.
As a .NET support analyst, you will be responsible for providing technical 2nd/3rd line Application Support to internal and external customers while monitoring and managing cases on the support queue.
This role will require you to efficiently communicate with all team members while ensuring each support ticket is answered to accordingly. Prioritisation skills will be key for this role.
Your role will be a 50/50 split between core .NET development and deployment of new products and support duties such as bug fixing, tweaking code and engaging with clients. This is the perfect role for an experienced support analyst moving into development, or for a developer who does not want to move away from support.
To succeed in this role, you must be a team player with good interpersonal skills and a drive to take ownership of and responsibility for the tasks assigned to you. You will be autonomous in your role and be able to work independently.
You will have previous experience in a similar role and will have strong incident analysis skills with excellent troubleshooting skills.
You will have the following:
To speak in absolute confidence about this opportunity please send an updated CV via the link provided or contact Joanna Smith, Specialist IT Consultant at MCS Group 028 9023 5456.
If this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs.
All conversations will be treated in the strictest of confidence.