Application Support Analyst- Cloud Migration

REF: 899630_1567528131

03/09/2019
  • Position: Permanent
  • Salary: Not Disclosed
  • Location: Greater Belfast

Application Support Analyst

MCS Group are proud to be tasked by TP ICAP to hire an Application Support Engineer. TP ICAP are one of the world's leading interdealer brokers. Primarily operating as an intermediary in the wholesale financial and energy sectors, TP ICAP facilitates the trading activities of its clients, in particular commercial and investment banks

Operating via their core businesses, Tullett Prebon, ICAP, PVM, Mirexa Capital, Tullett Prebon Information, ICAP Information Services and PVM Data Services, TP ICAP are able to deliver strong networks in person and through technology. Their detailed analysis and insight into market conditions and long-term trends allows them to demonstrate real agility.

TP ICAP bring data, knowledge and intelligence together to provide contextual insight and commercial guidance. Their client engagement facilitates innovative products and services to allow their clients to transact with confidence across the world enhancing investment and economic growth

TP ICAP are renowned in the market for their Honesty, integrity and excellence in the provision of their services to their clients. This level of respect is both for their clients and how they conduct themselves internally without bias. As an engineer within TP ICAP you will uphold these values and principles as a core piece of the overall cultural framework

Job Summary:

The individual will form part of a small team responsible for the primary support of key regulatory reporting application. Key responsibilities include providing incident and problem management to TP ICAP'S internal and external clients, building and strengthening relationships with these clients whilst providing excellent technical support, release and change control process.

  • Proactive management of business-critical real-time reporting systems, identifying issues and potential problem areas.
  • Interaction with various internal IT support functions which include: Infrastructure, Development, Quality Assurance, Operations, external IT department and 3rd party vendors to troubleshoot and resolve complex incidents.
  • Work with Business Regulatory Support and other Support Teams to identify areas of development.

Role Requirements:

Essential criteria

  • Degree or equivalent industry experience;
  • Experience of supporting business critical front/mid office applications;
  • Experience of working in an ITIL environment (ideally with ITIL certification);
  • Good understanding of Windows and Linux servers;
  • Experience of cloud technology: AWS or Azure;
  • Experience with Continuous Integration and Continuous Deployment - (Github, Nexus, Team City, CloudBees or Jenkins);

Competencies

  • Strong organisational skills and ability to successfully manage multiple tasks;
  • Ability to build effective relationships with business users;
  • Excellent troubleshooting and problem-solving skills;
  • Excellent written and verbal communication skills, with ability to manage client communications and their expectations;
  • Ability and appetite to develop new skills and understand new technology as required;

Desirable criteria

  • Knowledge of web servers: IIS / Apache Tomcat / Nginx
  • Knowledge of key technology: MarkLogic, XQuery, NoSQL, Ansible, Java, C#
  • Knowledge of Kibana, Grafana, AppDynamics, ServiceNow