Head of HR Operations - Top 100 Company

REF: BBBH26843_1617873361

  • Position: Permanent
  • Salary: Not Disclosed
  • Location: Greater Belfast

MCS Group has been chosen to partner with a multi-award winning Irish organisation, as they look to introduce a Head of HR Operations on a permanent, full time basis.

You will be joining a NI Top 100 Company who have gone from strength to strength, currently going through a period to transformational change within their HR team, a role that will play a huge strategic part in this process.

Your new Job:

As the Head of HR Operations, you will be responsible for providing an exceptional HR Shared Service across the organisation, across both NI and ROI. You will be responsible for managing all HR operational activities within the agreed service catalogue and ensuring the effective delivery of the HR processing and a joined up, engaging and customer focused service centre working to defined SLAs.

The successful candidate wil manage the HR Operations team to deliver all people systems and services, payroll, reward training and benefits process complying with legislative and auditing requirements and provide key metrics and reports to shape business performance. You will also ensure appropriate performance review, development and succession management systems are operating effectively to develop and retain the requisite skilled resources to meet current and future business needs.

The Head of HR Operations will manage an experienced team across multiple locations, leading by example and ensuring effective communication, support and recognition structures and practices are in place. You will set team objectives and targets and monitor quality and feedback on performance on an ongoing basis. You will identify, develop and retain talent within the team and ensure all team members to have up-to-date knowledge of current legislation.

There is a large transformation aspect to the role, something the Head of HR Operations will play a key role in, setting a clear vision for the overall HR Operations Team. You will also work with the Leadership Team, IT Team and PMO to develop the HR Operations architecture and infrastructure to ensure that processes are standardised and operationalised in a way that adds value to the organisation and delivers best practice service to colleagues and stakeholders. You will lead the definition of new HR reporting/analytical requirements and developing appropriate SLAs for the delivery of same to the HR function and the wider business.

What you'll need:

  • Proven track record in leading a HR Shared Services Team in a fast-paced environment
  • Strong project management skills and success in process design/redesign
  • Experience of reviewing, redesigning and implementing HR Shared Services for a multi-site and multi-geography organisation
  • Experience managing and motivating a team to deliver exceptional performance and service
  • Experience of CORE HR or similar HR information system
  • Up to date knowledge of employment legislation for UK and ROI
  • Ability to move effectively between strategy and implementation
  • Excellent interpersonal and communication skills and an ability to build and sustain effective working relationships at all levels
  • Strong influencing skills
  • Ability to work on own initiative
  • Strong attention to detail
  • Ability to manage a busy workload in a fast-paced environment and prioritise
  • Third level degree qualification


  • CIPD qualified
  • Experience in a retail or FMCG environment

What you will get in return

  • Highly competitive basic salary
  • Chance to working with a large HR team, with developmental and progression opportunities
  • Opportunity to work for a NI Top 100 Company

Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Ryan Calvert (Assoc. CIPD), HR Recruitment Specialist at MCS Group 028 9023 5456.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

MCS Group - Proud CIPD NI HR Awards Headline Sponsor 2021