MCS Group are delighted to be working closely with a Global Financial Services company who are searching for a Senior Operations Manager to be based in Belfast, initially for a period of 9 to 12 months.
My client are one of the world's leading professional services organisations. From 158 countries, they help their clients, some of the most successful organisations on the globe, to create the value they want.
My client delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. They bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.
The main purpose of this role is to strengthen the leadership team in an operation that continues to experience significant growth and success by leading the operational delivery of multiple complex programmes and drive opportunities for growth.
Oversee the set up and operational delivery of multiple large scale complex programmes to deliver relevant, cost effective and process efficient solutions that meet client needs and objectives
Understand the regulatory environment, and the changes on the horizon, to ensure that the business and clients are equally prepared for these
Build and maintain an agile framework and structure to service large scale client programmes with metrics and a reporting framework to accurately articulate performance to clients, ensuring all programmes meet with contractual obligations and standards as well as budget and timescales
In conjunction with team managers assume responsibility for quality, risk and governance and seek ways to continually improve processes, driving efficiency's and automating processes through the use of technology where possible
Help to position our services and capability across the company network, building and holding relationships with Partners
Personally maintain strong professional relationships with key client stakeholders
Experience of operating at senior management level in an operations environment within financial services
Demonstrable success as a senior leader and of managing and developing large high performing teams
A track record of success setting up and / or running operations, demonstrating strategic outlook, commercial acumen and business planning
Ambitious and driven by success
Entrepreneurial approach and mindset
Relevant financial services qualification
Knowledge and understanding of customer remediation
Experience leading teams across multiple sites
This is a secondment opportunity which would require a commitment of at least between 9 - 12 months.
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Matthew Woods, Specialist Consultant at MCS Group
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